How long will it take to get my order?

We manufacture all our cases as the orders come in: we hold no printed inventory in stock. The production time for your order will vary between 2 to 6 business days. Then, we will ship your order via your selected shipping method.


Expedition Type
 Production Time

Shipping Time


Shipping Time

USA & International
Standard 3-6 business days

Quebec Province: 3-6 business days

Rest of Canada: 5-10 business days

No tracking number 

USA: 5-10 business days

Intl.: 6-12 business days

With tracking number

Priority* 2-4 business days

Quebec Province: 3-6 business days

Rest of Canada: 5-10 business days

No tracking number 

USA: 5-10 business days

Intl.: 6-12 business days

With tracking number

Express 2-4 business days

1-2 business days

With tracking number

USA: 1-4 business days

Intl.: 3-7 business days

With tracking number


Certain products such as Skins or may have a different expedition time. Please refer to the expedition time mentioned at checkout for actual shipping time. 

These deadlines may change depending on the period or traffic.

* Note that priority shipping is available on selected products only

Where can I see my tracking number?

Note that tracking numbers are only available if you chose express shipping at checkout; it is not provided on Canadian standard shipping orders. 

Your tracking number will be included in your confirmation email. You can also log in to your account to check your order status.

My order was shipped but I never got it. What shoud I do?

If your order is late, begin by checking if your address in the email confirmation is listed correctly, including your apartment number, if you have one.

It’s possible that Canada Post is experiencing unusual delays or has even lost your shipment. If this is the case, please get in touch with us. Don't worry, we won’t let you down!

My shop app is telling me my order is delivered, but I do not have it.

Shop app often marks items as "delivered" when the package leaves our office. Please refer to the table above for our actual delivery time.

Where do you ship?

We ship everywhere in North America and in most European countries. Please refer to the options available during checkout for more information.

Why was my order returned to your warehouse?

If your order was returned to us due an incomplete address, a member of our team will attempt to contact you for an updated address or you can contact our support team at info@kasemedesign.com

Can I come pick up my order?

We do not offer the option to pick-up your order at our warehouse. Pick-ups are also not offered in our physical store.

Why was my order partially ship?

We have a maximum capacity for certain items in our packaging. We sometimes have to split up your order in multiple shipments. While we do ship everything at the same time, it may happen that your packages are delivered on different days.

What carrier do you use?

Standard shipments are shipped via Canada Post lettermail service or USPS for USA shipments.

Express shipments are shipped via either Canada Post, USPS, or Fedex, depending on your location.

I made a mistake in my order or address, what should I do?

Please get in touch with us as soon as possible. In most cases, we’ll be able to make the required change to your order before it goes into production or change your address before it ships.

If your order has already shipped to the wrong address, the only thing that can be done is to wait for Canada Post to return your order to us so that we can resend it to the correct address.


What is your return policy?

It is possible to exchange a model or design within 30 days of purchase if the product has not been used. However, note that all sales are final and no refunds are possible unless the product is defective. This does not apply to personalized products, which are not exchangeable or refundable.

To exchange a product, please write us at info@kasemedesign.com.

How do I make an exchange?

To exchange your product if you don't have a custom case, you must send the unused case to the address below. Please include a note in your return stating your name, order number, reason for exchange and desired item.

KaseMe Design 2030, 127e Rue, Bureau 150 Saint-Georges, QC, Canada, G5Y 2W8

Upon the reception of your item, our team will proceed with the exchange. Returns can be made in a simple envelope or the original envelope with two stamps.

Please be sure that we don't need any signatures to receive the package.

Do you have a warranty on your cases?

Of course! All of our cases come with a one year warranty. If your case breaks or experiences unusual color fading, please get in touch with us for a free replacement. Note that normal wear and tear are not covered by our product warranty.

Can I return my order to a retail store?

Purchases made on our website can only be exchanged via our online store. Please get in touch with us to initiate a return.


What is the difference between tough and slim cases?

Our Tough case is made of two separate layers: a soft rubber to absorb shocks with a hard polycarbonate outer shell.

Our Slim cases does not have the extra layer of protection.

Where are your products made?

All our cases are printed in Canada.

Are your Macbook skins permanent? Can we use them twice?

Our skins are not permanent; they are designed with a special adhesive that will not leave any residue when you take it off. Unfortunately, you can only use them once. 

Are your Macbook skins hard or soft?

Our skins are much like a high end sticker, not a hard shell. If you'd like extra protection, our hard shell clear cases fit perfectly with our skins!


I already own a tough case, can I buy a Slim case to use with my old rubber?

No, the tough case rubber will not fit inside the slim case. Each option has a different shape and cannot be used with one another.

Do you have physical stores?

Yes, we have retail partners and also our own retail location. Click here to find a location!

How do gift cards works?

We send all our gift cards via email. You can then print out the specially formatted email to give as a gift to your friends or loved ones.

Is my phone compatible with your wireless chargers?

Not all phones are compatible with our chargers. We use Qi technology to charge your device, so make sure your phone is compatible with this technology!

A simple Google search will tell you if your phone allows wireless charging.

Do you have corporate pricing for high volume orders?

Yes! We offer bulk pricing discount. Please get in touch with us if you'd like to place a special order with us.

Can I become an affiliate?

Please get in touch with us on Instagram (@kasemedesign) if you wish to participate in our affiliate program!

Can I use two promo codes at the same time?

It is only possible to use one promotional code or promotion per order. Note that the KaseMe points are considered a promo code. It is therefore not possible to use these with another code.

I only have the express delivery option at checkout, is this normal?

Yes, some products can only be ship by express shipping with a tracking number because of their value and weight.

Can I use gift card in your stores?

Yes, you can purchase and use your gift card both online or in store. It is important to note that gift cards are only authorized in KaseMe stores and not at our retailers.