Do not worry! This is perfectly normal. It's best for us to send the AirPods case to you as well to avoid breakage during shipping. Also, this prevents the package from being too thick and the delivery costs being higher. As you can see in our How to AirPods case video, assembly is very simple and easy!

Have you tried to ''clip'' the cover while it is in position on the original Airpods case? It is possible that you have to exert a good pressure so that it “clips” properly. Again, we apologize for the inconvenience.

Each phone has a different charging point, so it's important to play with the height of the charger thanks to the little white button on the back. The light should be red when the charger is plugged in and no phone is charging. The light turns solid blue when the phone is charging and it is properly positioned on the charger. If the light turns blinking blue, it means the phone is incorrectly positioned on the charge